CompTIA A+ + AI

About the combined program

This pathway builds the foundation for a modern IT career through CompTIA A+ preparation and responsible use of AI tools. Students prepare for the two CompTIA A+ exams—Core 1 (hardware and networking) and Core 2 (operating systems and security)—while learning how AI supports real-world troubleshooting, documentation, and technical work. The latest A+ version, V15, covers the most up-to-date exam material.

Prerequisite

There are no formal prerequisites to take the CompTIA A+ course or exams, as CompTIA states it’s open to everyone, but they recommend about 12 months of hands-on experience in an IT support role and basic computer skills like using a mouse/keyboard and navigating Windows for effective preparation.

Core 1 – Course outline

• Mobile Devices (13%)

  • Hardware setup: installing components like batteries, cameras, and Wi-Fi antennas.
  • Accessory options: configuring USB, Bluetooth, NFC, and docking stations.
  • Network setup: configuring Wi-Fi, Bluetooth, cellular data, and synchronization settings.
  • Troubleshooting: identifying and fixing hardware and connectivity issues.

• Networking (23%)

  • Protocols and ports: learning about networking protocols, ports, and wireless technologies.
  • SOHO networks: setting up small office/home office networks, including IP addressing and VPNs.
  • Networking tools: troubleshooting with crimpers, cable testers, and Wi-Fi analyzers.

• Hardware (25%)

  • Component installation: setting up RAM, CPUs, and storage devices.
  • Cables and connectors: working with HDMI, Ethernet, and USB cables.
  • Peripheral devices: installing and maintaining printers, scanners, and other peripherals.
  • Motherboards and power: configuring motherboards, power supplies, and cooling solutions.

• Virtualization and cloud computing (11%) 

  • Virtualization concepts: understanding virtual machines, hypervisors, and desktop virtualization.
  • Cloud models: learning about IaaS, SaaS, and PaaS.

• Hardware and network troubleshooting (28%) 

  • Diagnosing issues: identifying and fixing hardware, network, and connectivity problems.
  • Troubleshooting tools: using multimeters, cable testers, and loopback plugs.

Core 2 – Course outline

• Operating systems (28%) 

  • OS installation: working with Windows, macOS, Linux, and mobile operating systems.
  • Windows tools: managing systems with Task Manager, Command Prompt, and Disk Management.
  • File systems: handling file systems, updates, and OS upgrades.

• Security (28%) 

  • Security measures: using encryption, access controls, and wireless security protocols.
  • Malware prevention: detecting, removing, and preventing malware threats.

• Software troubleshooting (23%) 

  • OS issues: diagnosing and resolving problems with operating systems and applications.
  • Mobile troubleshooting: addressing connectivity, app, and performance issues.
  • Security concerns: fixing unauthorized access and malware issues.

• Operational procedures (21%) 

  • Documentation and AI productivity: using best practices for system changes and documentation, including responsible use of AI to draft, summarize, and improve technical notes.
  • Safety and communication: following safety protocols and communicating effectively.
  • Backup and recovery: setting up workstation backups and recovery processes.